If you receive an email claiming to be from ProtonMail that is not starred, then it is a phishing scam. All official emails from ProtonMail are starred by default. Do not call any support phone number unless it was directly emailed to you by our support team.Ī related scam is when hackers email ProtonMail users claiming to be ProtonMail. If you call any of those phone numbers, the person on the other end of the line will ask you for sensitive personal information and/or the credentials to your ProtonMail account, with the goal of gaining access to your account. They all advertise “ProtonMail support number” or “ProtonMail technical support,” targeting keywords likely to be searched in Google. There are dozens of ProtonMail support scam pages online. Unless you obtained the number directly from our support team, other phone numbers are fake and could lead to your credentials being stolen.įake customer support phone numbers are a fairly common scam tactic on the Internet. IMPORTANT: Do not use any other ProtonMail customer support phone number that you find online. Simply contact our support team to schedule a call with us.įor all other queries, please contact our support team for assistance via email. I f you are a ProtonMil Professional customer, we can provide onboarding assistance (only) by phone.
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